Warranty and Return

Warranty and Return

30-Day Return Policy

Nearautoparts.com accepts authorized returns within 30 days from the order date. All authorized returns must be unused and in their original condition, including all items and components that were in their original packaging. Items being returned must not have been disassembled, mounted, modified or damaged due to incorrect installation or user error. Nearautoparts.com will not be held responsible for installation or labor, towing, additional repair expenses or rental car expenses caused by the use of incorrect or defective parts during installation. If your shipment arrived with a damaged or incorrect item, please re-package the item(s) in the original shipping container and refer to Damaged Shipments (below) for additional information.


Damaged Shipments

Upon receiving your order, inspect all shipping package(s) and items thoroughly for signs of damaged, missing, or incorrect parts. Our warehouses exert all efforts to prevent shipping damage, but it does occur on occasion. If you happen to receive a damaged part, please info us immediately to prevent you from being charged freight both ways. We are not responsible for damaged, missing, or incorrect parts after 30 days, regardless of which party is at fault. We are also not responsible for lost or stolen packages and all claims from such incidents must be reported and processed through the shipping company. See Risk of Loss (below) for additional information.     


Risk of Loss

All items purchased from our website are made pursuant to our shipping terms, which are FOB shipping point. This means that risk of loss and title of any item is passed to you at the shipping point, which is when the carrier accepts the goods for transport. We are not directly responsible for lost or stolen packages, but we will be happy to assist you in filing a claim with the shipping company. You must contact us immediately if the entire shipment was not received within two (2) full days of the carrier’s estimated delivery date. All requests must be made within thirty (30) days of the shipment date for any possibility of a claim.


Return Procedure

In order to obtain a Return Merchandise Authorization (RMA) number, please address us below information to service@nearautoparts.com


1.Customer's name

2.Email address

3.Shipping address with ZIP code

4.Contact Number

5.Date of Purchase

6.Order number

7.The product name

8.Part number

9.Complete and detail explanations as to why the part will be returned

10.Vehicle installation information


If you do not have your order or PO number, please indicate when your order was purchased and the full name you used upon ordering.   


All items for return must be packaged securely. Please check if there are any special packaging instructions to ensure that no shipping damage occurs. We will not be responsible for damaged returns resulting from inadequate packaging.


Freight Charge

We are not responsible for any return freight charges unless the return is due to a manufacturer’s defect or a direct result of an error on our part.

 

Refund Processing

Refunds are normally processed and credited within 24-48 business hours after our warehouse receives your part(s). Once the returned part(s) has/have been inspected and processed, the refund will be credited to the payment method you used to buy the item(s) you ordered.  You will receive a "credit approved" e-mail the day your refund is processed.  If the purchase was made with a debit or credit card, it may take an additional 1-7 business day(s) for your financial institution to reflect the credit back on your account.