FAQ

FAQ

Shopping FAQs


1. What should I do if I have trouble logging in?

Please follow these instructions: 

Check your login details. Your login username is the email address you used for registration.

If you have forgotten your password, please select the "Forgot your password?" option on the Sign In page. Complete the information regarding your registration details and select the "Reset your password" option.

Please make sure that your web browser accepts cookies. Our website may be undergoing system maintenance. If so, please wait 30 minutes and try again.

If you are still unable to access your account, you can contact us by chat tools or email us to service@nearautoparts.com with and indicate the problem. We will support you to make it.


2. Can I get a discount if I make a larger order?

Yes, we support for wholesales, big quantities would be much lower price, please just us to service@nearautoparts.com for enquiry.


3. Can I have custom parts?

Yes, we support for custom parts according to technical drawings or samples, please just us to service@nearautoparts.com for enquiry with detailed descreption.


Shipping FAQs


Nearautoparts.com does not/cannot ship to my area. Why?

At times Nearautoparts.com will not be able to ship to certain locations. This is entirely at their discretion and depends on the availability of shipping carriers in that location.


I need to return an item, how do I arrange for a pick-up?

Returns are easy. Please visit our return procedure page to initiate a return. You will receive an email, once you have initiated a return. Return fees are borne by the customer.


Are there any hidden charges when I make a purchase on Nearautoparts.com?

There are NO hidden charges when you make a purchase on Nearautoparts.com. The prices listed for all the items are final. 


What is meant by free shipping?

It means that the ground shipping is waived off if your total cart value for products is above US$99.


What is the estimated delivery time?

The estimated delivery time is dependent on the destination to which you want the order to be shipped and the shipping method you have opted for while checking out. We offer different shipping options like ground, express saver, FedEx 2 day, Priority overnight, first overnight and the charges vary according to the time taken by each option. In order to check the shipping options available for your location add the items to your cart and proceed to checkout. We ship the parts from various auto parts warehouses in Canada and depending on the availability of the parts and your location, the parts are shipped from the nearest warehouse.


What are the shipping charges on the parts?

Near Autoparts offers discounted shipping rates or FREE shipping. The delivery freight are calculated basing on “live” DHL, UPS, TNT FedEx and EMS rates. When you add a part to your Shopping Cart, change a quantity or change your address with ZIP code(post code), the shopping cart automatically recalculates shipping based on the weight and size of your order and your ZIP Code. We try our best to keep the shipping costs as low as possible and we do not consider shipping as a profit making business. The delivery charge is waived off if you shop for a minimum of us$99 value.


What do I do if the product received is physically damaged?

Upon receiving your order, inspect all shipping package(s) and items thoroughly for signs of damaged, missing, or incorrect parts. Our warehouses exert all efforts to prevent shipping damage, but it does occur on occasion. If you happen to receive a damaged part, please info us immediately to prevent you from being charged freight both ways. We are not responsible for damaged, missing, or incorrect parts after 30 days, regardless of which party is at fault. We are also not responsible for lost or stolen packages and all claims from such incidents must be reported and processed through the shipping company. See Risk of Loss (below) for additional information.


How do I know my order has been confirmed?

After you have placed the order, an email will sent to you confirming that we have received your order. Furthermore, an email with the tracking information will be sent to you once your order is shipped. You can check the status of your order by signing into your account.


How can I check for my Order status?

Once your order is shipped you will receive an email with your tracking information. You may also check the status of your order at any time by logging into Your Account and selecting the order you wish to track. If you are not registered with Nearautoparts.com then click on " MY ORDERS" button in the footer of the home page and enter your order number and e-mail address to know the status of your order.


What if I have not received my order within the estimated delivery time?

If you do not receive the order within the estimated time, please don't hesitate to email us to service@nearautoparts.com with your order details.